By Chang, Ching Ming
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Additional resources for Engineering management: meeting the global challenges
Note that the linkages A to O are symbolic representations of the active transactions between the respective business units. technical work, although they may get involved with various nonengineering functions from time to time. Different types of professional work require skills at different quality levels. 3 illustrates the 10 commonly defined quality levels. New and innovative services are typically realized by people at service quality level 10. Companies in industry need to pursue strategic differentiation and operational excellence in the products/services that they offer in order to sustain and extend market competitiveness and achieve long-term profitability (Chang 2014).
Explain why this might indeed be so. There have been a number of articles in the business literature proclaiming the potentially large contributions that data mining could make to the service sectors. Show an example in which the application of data mining had actually made a difference to a service company. 20 Engineering Management References Aucoin, B. Michael (2002), From Engineer to Manager: Mastering the Transition, Norwood, MA: Artech House. Chang, C. M. (2005), Engineering Management: Challenges in the New Millennium, Upper Saddle River, NJ: Pearson.
1 Readying Engineers to Accept Managerial Responsibilities For those engineers who aspire to become managers, a comprehensive exposure to the topics reviewed in this book enhances their readiness for being selected when such managerial opportunities arise. Knowledge is power. The new knowledge gained from this book can motivate engineers to experiment and to excel. They accumulate experience as they systematically correct their own deficiencies and practice interpersonal skills, decisionmaking, problem solving, delegating, cost accounting, strategic planning, project management, and team coordination.